GET TO KNOW THE FACTS
Frequently Asked Questions
New to reselling, wholesale or souring online? Here's some of our frequently asked questions that should help you get started confidently source wholesale inventory online!
Do you offer discount codes?
While we work hard to offer the best pricing around for new, premium brand wholesale clothing, we are happy to offer new customers 10% off your first order with Boutique by the Box when you join our email list.
How frequently do you stock new product?
We are constantly securing new inventory deals from vendors, and we list product on our site as soon as it's been processed and sorted by our warehouse team. We don't have set days for new product drops, but frequently list multiple new products a week. Join our email list to be the first to know about product releases and restocks.
What is the condition of the wholesale inventory you sell?
Our team is comprised of resellers who know the industry uniquely, and understand what resellers need to be successful. We take pride in offering the highest standard in wholesale liquidation clothing.
Each order is triple checked by our fulfillment staff prior to shipping, which helps us ensure that your inventory will arrive in amazing condition.
That being said, we are also a liquidation company that moves large volume of product through our warehouse, all of which has previously been in a retail or warehouse environment. While we have the strictest condition checks in the industry, minor flaws should be expected on some items. We do not offer returns or refunds for issues such as:
- Deodorant Marks
- Slight Makeup Smudges
- Light pulls on delicate fabric
How long will it take to get my order?
We know how excited you are to get your new inventory, and we're just as excited to get it to you! How quickly you'll receive your order depends on where you are. Orders shipped from our warehouse can take up to 5-7 business days to arrive, depending on the delivery service. International orders may take longer.
Our warehouse ships product 5 days a week, and our average fulfillment timeframe is less than 2 days. Unless otherwise noted, we typically ship the same or next business day after an order is placed.
You can read our full shipping policy here.
I want to scale my reselling business & buy in volume. Can you help me with that?
Absolutely. If you're ready to grow your reselling business, we're here to help you take that next step. Our sales team is available to help you build custom orders, whether it's 100 pieces or 1000, we handle it all. Contact our team today to learn more.
Help! The listing I bought said it was designer brands, but I see this brand being sold on Walmart.com.
Did you know that walmart.com has an online marketplace, just like Facebook and Amazon?
Resellers just like you are able to list product for sale on walmart.com, including new and secondhand clothing, so certain brands may show up on walmart.com, but that does not mean they are a Walmart brand.
What is the difference between New With Tag, New Without Tag, Customer Returns & Brand Samples?
You may see these terms listed as the condition of our wholesale inventory throughout our site. Here's what they mean:
New With Tag (NWT) / New Without Tag (NWOT): Products listed as NWT/NWOT fall into the same category of condition. These items are in new condition, and the majority have hang tags attached, however some or even up to half may be missing retail/hang tags due to having been in a warehouse or retail environment.
Customer Returns: Product listed as Customer Returns is just that -- items that have been previously sold either online or in a brick and mortar store, and then have been returned by the customer. These items are often in brand new condition, but should be expected to show slight signs of use, such as
- Deodorant marks
- Slight makeup marks
- Missing hang tags
Brand Samples: Brand samples are items that were created as samples for upcoming seasons, and may be missing brand or hang tags, size tags, or fabric/care tags. These items occasionally never made it to production (which can lead to some really cool, unique styles), so you may not be able to find stock photos. Strong product descriptions and measurements are key when listing these products on your reselling platforms.